|Terms & Conditions
The following terms & conditions apply to all transactions on
this website of Monk Bar Model Shop Ltd, the placing of an order indicates
your acceptance of these terms. These terms & conditions do not
affect your statutory rights.
Prices are valid at the time of placing the order, but are subject
to change without notice. Although we make every effort to ensure
advertised prices are correct, there may be occasions where an incorrect
price is advertised. Under these circumstances we are not obliged
to supply goods at the advertised price where there is an error
in any said price. Please note that prices advertised are VAT- inclusive
where applicable but exclude delivery charges. On occasion, the
prices/promotions on the website may differ from those available
in store. We are under no obligation to honour the prices/promotions
on the website in store.
2. Product Images/Specifications
Whilst we endeavour to ensure all product images and specifications
on the site are correct, they do vary. Some of the images are of
pre-production samples or photographs of the real thing. From time
to time manufacturers may change colours or other details of their
products. As such we can accept no responsibility for incorrect
images/specifications. We advise any customer who is unsure of the
product(s) they intend ordering to contact us prior to placing an
order so a member of our sales team may assist.
All orders made by you through the website are subject to acceptance
by us. We will send you an order acknowledgement via e-mail once
the order is submitted, this is only an acknowledgement and not
an acceptance of your order.
4. Availability of Goods
We endeavour to make sure all items stated on our website as ‘in
stock’ are in stock however if an item is out of stock we
will contact you giving you the option to keep the item(s) on back
order (providing further stock is obtainable) or to cancel the order.
Despatch of goods in stock will usually be within 48hrs (excluding
Sundays & Bank Holidays) of receipt of order and delivery will
usually be via Royal Mail or Next Working Day Specialist Courier
(Mainland UK only). Some larger and/or bulkier items may be despatched
using Royal Mail Standard parcels and can take 3+ working days for
delivery. Royal Mail Standard parcels may also be used for some
Scottish Highland, Lowland and Offshore Postcodes and Northern Ireland.
Most deliveries will require a signature upon delivery, please ensure
that a signature will be obtainable at the delivery address given.
A card will be left if delivery is not possible, if delivery via
courier, please contact the courier to arrange a second delivery,
failure to do so or failure of a second delivery will result in
an additional charge for delivery and administration fee. Royal
Mail items not delivered will usually require that the item is collected
from the depot. If you require an item by a certain time/date, we
would recommend you telephone phone us to enable us to send the
items via the appropriate service for which an additional postage
charge may incur. Items ordered via the website can only be delivered
in the UK. For all overseas Mail Order, please contact us for a
shipping quote. We cannot be held liable for any late delivery as
a result of circumstances beyond our control.
Full payment must be made in advance of delivery by: Visa/ Delta,
MasterCard, Switch/Maestro (Some debit cards may not be useable
for mail order transactions). Payment Cards will not be charged
until the goods are ready for despatch. Where part orders are sent,
only the value of that despatch will be charged to your card. For
security reasons, when placing an order, you must give your full
name, address and postcode, which must be the same as that held
by the payment card company.
Goods purchased from us may be returned within eight days of receipt
for a refund, providing you have notified us in writing of your
intention to return items in person, by post, by FAX or by e-mail
within these eight days. The goods must be returned to the above
address and the cost of packing and returning any goods will be
at the customer’s expense. Please use a suitable service when
returning goods, as we cannot be held responsible for any returned
goods lost in transit. We must receive goods within 14 days, and
any goods returned must be received by us in the condition they
were received by the customer. Sealed boxes and packages such as
plastic or metal kits must be unopened, clear bags with header cards
must be intact, goods will only be refunded if they are in the condition
that they were received. A full refund will be made within 28 days
of the goods being received back by us, less any additional delivery
charge above our current standard rate. This condition does not
affect your rights on the return of faulty goods.
8. Faulty Goods
Please contact us if you believe the goods you have received are
faulty. All products supplied are covered by the terms & conditions
of the manufacturers warranty.
Any details held will be used only by Monk Bar Model Shop and our
partners and will not be passed on to any other parties. Occasionally
we may send you details of special offers, promotions or new price
lists. If you would rather not be part of any of these direct mailings,
please state this when ordering. All data is protected under the
terms of the Data Protection Act.
10. Force Majeure
We will not be under any liability whatsoever in the event that
we are prevented or delayed from supplying or making delivery of
goods by any reason or cause beyond our control.
In the event that any or part of these terms and conditions shall
be determined invalid, unlawful or unenforceable to any extent such
term, condition or provision shall be severed from the remaining
terms & conditions, which shall continue to be valid and enforceable
to the fullest extent permitted by law.
12. Choice of Law and Jurisdiction
These terms shall be governed by and construed in accordance with
UK Law. Monk Bar Model Shop Ltd is a company registered in England
and Wales under number 1221944 and whose registered office is 2
Goodramgate, York, YO1 7LQ